WTF United Airlines?
United Airlines has gotten some bad press in the past 12 months. Between forcibly removing a passenger from a plane, changing their ticket structure, and part of a plane’s engine falling off, it’s been a rough go. If bad things happen in threes, you would think they would be done, right? Unfortunately for them, that doesn’t […]
On employee engagement.
As I settle into the role of “entrepreneur” and lock down the type of work I want to be doing and the value I can deliver, I’ve been thinking a lot about employee engagement. I’m still working through the elevator pitch and elegant prose versions of this, but here’s what I’ve come up with so […]